Welcome to our Technology Support Hub! If you're looking for solutions to the most common issues we hear about, review the items below.
Are you wondering if the trouble you're experiencing is due to an application outage? Check the digital tools status index to the right to see if there are any known issues the provider is aware of.
If you still aren't able to find an answer using both of these areas, submit a tech Support Center ticket. Login with your student's ParklandSD.net Google account. Please include as many details as possible such as the specific error message you see & steps taken to get to the error. Screenshots are always helpful!
Parent access instructions and a video walkthrough can be found on our Schoology page.
Accessing Files From a Personal Device
Occasionally, students may be assigned work that requires them to access files from a personal device. For example, a common beginning of the year "All About Me" presentation may ask the student to add in some old family photos. Parkland does not allow emailing or Google Drive sharing between student accounts and outside email/Google Drive accounts for your child's protection. But that doesn't mean this project would be difficult to complete.
Here are two good ways to access those personal files.
1. The student can sign into Google Drive from the personal device with the photos to upload them.
2. Students can copy photos on to a USB stick. Student Chromebooks can then access them from the My Files app.
Prior to submitting a support ticket, you can check the status of many of our key systems at this page to see if the providers are already aware of and working on a solution with their systems.
