Technology Support

• Clear Chrome Browsing Data - This is an important first troubleshooting step that solves many issues.

1. Press the keys [Ctrl], [Shift] and [Backspace/Delete]. Be sure you press all the keys at once. 
2. A new window opens: "Clear Browsing Data". 
3. Ensure the time range is set to "All time". Ensure there are checkboxes selected for "Cookies and other side data" and "Cached images and files". 
4. Click the "Clear data" button. 
5. Reload your site.

• Removing Chrome Profile - The following steps fix many issues such as sound, wifi, logon and other small setting glitches.

1. On the login screen, move the mouse just to the right of your name and click on the down arrow.

2. Click on Remove this user.

3. You will be prompt with a warning message, and again you need to click on Remove this user.

• Schoology - Here are the most common fixes for Schoology issues:
  • Google Drive Assignment won't load or gives an error message? Follow these instructions.
  • Parent access instructions and a video walkthrough can be found on our Schoology page.
     

Accessing Files From a Personal Device

Occasionally, students may be assigned work that requires them to access files from a personal device. For example, a common beginning of the year "All About Me" presentation may ask the student to add in some old family photos. Parkland does not allow emailing or Google Drive sharing between student accounts and outside email/Google Drive accounts for your child's protection. But that doesn't mean this project would be difficult to complete. 

Here are two good ways to access those personal files.

1. The student can sign into Google Drive from the personal device with the photos to upload them. 
2. Students can copy photos on to a USB stick. Student Chromebooks can then access them from the My Files app.